Never Miss an Order Update with
SMS
Notifications.
Send automated order status and delivery updates to your customers via SMS and WhatsApp. Powered by Twilio, ClickSend, Vonage, and other leading SMS providers.
SMS Notifications
Recent messages sent
Order #8922 Shipped
Hi Emma, your order #8922 is on the way! Track it here: trk.ly/8922
Order #8921 Processing
Thanks James! We've received your order #8921 and are getting it ready.
Order #8920 Out for Delivery
Sarah, your package will arrive today! Please ensure someone is available.
Twilio Active
SMS & WhatsApp connected
SMS Open Rate
98% Average
Works with your favorite SMS provider
Features
Everything you need to keep customers updated via SMS.
Multiple SMS API Providers
Connect with Twilio (SMS & WhatsApp), WhatsApp Business, ClickSend, Vonage/Nexmo, and other leading SMS API providers.
Order Status SMS Updates
Automatically send SMS notifications when WooCommerce order status changes \ - works with core and custom order statuses.
Shipping & Delivery SMS
Send SMS notifications for shipment status and delivery updates powered by TrackShip integration.
Customer Opt-in at Checkout
Let customers choose to receive SMS during checkout. Respect their preferences with a simple opt-in checkbox.
Post-Checkout Opt-in
Customers who didn\u2019t opt-in during checkout can change their mind from the Order Received (Thank You) page or the View Order page.
Phone Number Validation
Validate customer phone numbers during checkout before payment is completed. Available for Vonage and Twilio.
Admin SMS Notifications
Get instant SMS alerts for new orders, order status changes, low stock levels, and other key store events.
Send SMS from Admin
Manually send SMS messages to any customer directly from the WooCommerce order edit screen.
Personalize SMS Messages
Customize SMS content with your own text and dynamic variables like order number, customer name, tracking link, and more.
Do Not Disturb Hours
Set quiet hours so SMS messages aren\u2019t sent late at night. Off-hours messages are queued and sent in the next available time slot.
WooCommerce Bookings Support
Send SMS reminders for booking confirmations and upcoming appointments. Compatible with the WooCommerce Bookings extension.
Store Pickup SMS Updates
Notify customers via SMS when their order is ready for pickup. Send reminders for local pickup appointments.
SMS History & Logs
View complete SMS send history and details in the WooCommerce order notes section and in the WooCommerce logs.
WhatsApp Messaging
Send order updates via WhatsApp through Twilio WhatsApp or WhatsApp Business API \ - reach customers on the platform they use most.
Benefits
Why store owners choose SMS for WooCommerce.
Reduce Support Inquiries
Proactive SMS updates keep customers informed about their orders, significantly reducing "where is my order?" support tickets.
Increase Customer Satisfaction
Timely order and delivery notifications build trust and create a premium post-purchase experience that keeps customers coming back.
Real-Time Admin Alerts
Get notified instantly about new orders, refunds, low stock, and other critical store events \ - respond faster, even on the go.
Higher Engagement Than Email
SMS open rates exceed 90%. Reach customers where they\u2019re most responsive \ - their phone \ - instead of competing in crowded email inboxes.
Respect Customer Preferences
Built-in opt-in controls let customers choose if they want SMS updates, keeping you compliant and building trust.
Fully Customizable Messages
Tailor every message to match your brand voice with custom templates and dynamic variables \ - no generic robot texts.
Works with Multiple Providers
Freedom to choose the SMS provider that fits your budget and region \ - Twilio, ClickSend, Vonage, WhatsApp Business, and more.
Streamlined Order Management
Send SMS directly from the order admin screen. No switching between tools \ - everything happens inside WooCommerce.
Ongoing Updates & Priority Support
Regular updates ensure compatibility with the latest WooCommerce. Dedicated support is available whenever you need help.